- We believe that our clients have the right and freedom of choice, when it comes to selecting an appropriate medical scheme solution.
- We communicate with our clients by telephone, sms service and contactable sales representatives in all areas.
- Our computer management system ensures accurate scanning of documentation minimizing any errors. We store our backup documents off-site, which mean that our clients’ documents stay safe and confidential.
- The Management team of ManageAll ensures that they keep their fingers on the pulse to ensure effective service delivery, ensuring that staff is up-to-date with the latest information in our industry.
- ManageAll has a one stop call centre that could take over the medical scheme administration needs of our client. Our philosophy is not to necessarily move the member for its existing scheme, but to rather take over the administration process and resolve any obstacles on the behalf our client.
- Our trained staff will ask the right questions when dealing with the scheme to offer the best service and advice.
- We have a voice logging system in place to ensure effective communication and assistance to our clients. This system is also part of the ManageAll quality management and compliance system.
- We have access to all major medical schemes - all elected on their credibility and reputability, ensuring comprehensive cover to suit the individual needs of our clients.
- Regular visits by service consultants to assist current, new and potential members with queries.
- Consulting on a three-monthly basis with company management regarding membership review and members’ utilisation and claims behaviour
1. Monitoring the implementation of management programmes, e.g. HIV/AIDS, etc.
2. Assisting companies during the year-end phase with medical scheme reviews and renewals.
- We will review the healthcare benefit and contributions of our clients, as well as the financial status and sustainability of the various schemes on a yearly basis.